This is usually a one off occurrence, though in some cases, a Windows update can screw up software and cause repeated reboots. It is used so widely these days that we just expect it to be there whenever we need it. If it's just warm, you can move on to the next solution to find out why your laptop happens to shut down. To check why the computer shutdown with Command Prompt, use these steps: Once you complete the steps, you will understand why the computer was shut down or restarted unexpectedly. So a "shutdown" is actually putting it in hibernation mode. As an Amazon affiliate, I earn from qualifying purchases. MSI may have software available on their website, otherwise, youll want to find who made and wrote your BIOS software so that you can download a new one. Your email address will not be published. Since the heat has nowhere to go, your device boils over. 3) Click Choose what the power buttons do on the left. If the problem still persist, we would recommend you perform a POST test. However, these events will help to understand what happened and where to continue looking. When you buy through links on our site, we may earn an affiliate commission. I have researched 4 ways you can stop your Windows 10 PC from randomly shutting down, so you can work without fear of being interrupted while doing important things on your computer. Lillian is a technical writer and a tech enthusiast who loves to share technical tips and solutions to computer problems. Still no luck? What I would recommend you do is clean your computer, make sure the room in which you're working is well ventilated, use a stable power source, and elevate your laptop if some parts of the fan are on the under side. Restart your laptop to solve the random shutdowns. Not immediate either, would play for about 15 minutes before it happened. Are you in a situation where you are working, and your laptop randomly turns off? Likewise, you can also manually update drivers for your devices using Device Manager. Some of the fixes listed below are easy to do, while some might need you to contact a professional for help. Step 4: Click on the Choose what the power buttons do link. Why Is My Sonos Flashing White? Theres a possibility that your laptop is infected with a virus or malware thats responsible for the random shutdowns youre struggling with. Highest I've seen is 90 C. But it's shut off anywhere between 65 C - 90 C. Last one was running steady at 71 C. Vents are clean. Youre not alone. Hopefully, opening it and applying Artic Silver did not void your warranty. You don`t have a power issue . I've found on my laptop that running an intensive CPU & GPU load simultaneously is enough to actually. If youre giving a presentation in an office, but your [read more], We all take our WiFi for granted, dont we? If your battery does not last long or the percentage drops suddenly, it means the battery could be causing your laptop to turn off randomly. NY 10036. We know that your time and money are valuable so we review each piece of equipment with the utmost of care, always looking for what will work for you. (FPS DROPS) (FIXED! You can also opt to increase the laptops storage if feasible. New York, All other temps were below those. Ran hwmonitor as well a game in windowed mode, so I could watch the temps. Hopefully yall have the reliable performance you expect from your computer. Select [CPU] tab to find the compatible CPU models. MSI OVERHEATING TURNS OFF AUTOMATICALLY Im from nepal have bought msi gs75 laptop with rtx 2080 super max q with 10th gen intel from USA and had it delivered here. The only way to get back in is by force shutting it down by holding the power button for a few secs. If the 4 ways recommended in this article fail to help, you should seek professional services. Though this is less likely consider updating your graphics card drivers. Please add the peripherals one at a time to reconnect each device until you determine which device or cable is causing the issue. the problem seems to be getting worse: 1st time it happened during windows boot recently it was doing it during bios post messages now it stays on for a fraction of a second and than turns off [EDIT2] Install old drivers and try if it is gone? This blue screen of death often forces us to restart our laptops, indicating that the drivers are outdated, faulty or incompatible with the device. Temps were fine, and it just shut off again. Run your fingers over the sides and bottom of your laptop to check if it's overheated. Save my name, email, and website in this browser for the next time I comment. The next step would be to use MSIs Dragon Center software to turn the power down to the graphics card or processor even if just a little bit if the laptop is overheating. With a year of content writing experience, I try my best to write tech and gaming-related content in a way that anyone can follow through. Why Is My Sonos Blinking Orange? So as the title says the laptop boots, screen shows the MSI logo, keyboard lights up, fans spin, then everything dies. There may be malware or virus in your laptop system, which can cause your laptop randomly shutting down and damage the system operations. This can be frustrating and negatively impact your productivity as it interrupts important tasks and activities. The most common problems are related to system BIOS, which involves updating some system software. Your laptop may randomly shut down when the Fast Startup option is enabled. Thanks for the help guys. An MSI laptop might shut off by itself for a few reasons. Type the following command to view the event logs and press. But if things seem out of your hand, you can drop your laptop for routine maintenance. I also dabble in a lot of other technologies. Hit ENTER to open it. Subscribe3. You must log in or register to reply here. Finally, replacing the thermal paste on the processor is the last resort, only because most users will find it to be the most involved process. Just cleaned and put on some Arctic Silver. Such components include Display Adapters, Cameras, Bluetooth, Sound, video and game controllers, and USB controllers. What noises did your computer make just before shutting down?Help support our channel:1. Similar to the heating issue caused by the fans not working, other hardware components may fail to operate properly, resulting in random laptop power off. I searched for it and cant find it. Computer turned off with a CPU temp around 65 C and GPU around 73 C. Neither seem that hot. Step 2: Change the view mode of the Control Panel to large icons. I've had an MSI gaming laptop for about 8 months now, has worked great. Try accessing the BIOS Setup Utility using one of the procedures described here. When it comes to the power supply of the laptop, you might notice frayed or disconnected cords. First, youll need to carefully remove the fan by pulling off a small connector pin that connects it to the rest of the machine. When you purchase through links on our site, we may earn an affiliate commission. Get started, freeCodeCamp is a donor-supported tax-exempt 501(c)(3) charity organization (United States Federal Tax Identification Number: 82-0779546). I didnt change any settings but I updated my videocard drivers a while ago. if possible . Hence, it is advisable to check for such possibilities as well. Sounds more like a CPU overheating problem. When the power supply power is lower than the overall power consumption, the power supply unit will not be able to provide enough of power to all of the devices working, which might lead to the problem of causing repeated power on and off, power failure and other abnormal behaviours). Some users reported that turning off fast startup stopped their laptops from randomly shutting off. Theres so much to marvel at when it comes to laptops. So why does your MSI laptop keep shutting off by itself? I cant take it too authorised dealer to relace it. This guide will show you the steps to check why the device shut down on Windows 11. 3) Press and hold the Power button for 60 seconds and release. You may also reset BIOS by discharging the CMOS battery. If you suspect your computer is automatically shutting off due to overheating, you can quickly open it up, perform maintenance, and make repairs. So far I have been unable to boot into safe mode, however I can get to the bios screen and everything works just fine. Although I have no idea where that file came from. well you could try to clean it and replace the thermal compound and whatnot , but i have no idea if that voids your warranty . Many people have resolved the issue that laptop randomly shuts down with the solutions below. Over time, the hardware on the inside of a laptop can start to get jostled a little and actually create problems staying one. If your Windows 10 PC shuts down abruptly, the first thing I would recommend you do is to check if it's overheating. If your laptop heats a lot, even though you can hear the fans running at maximum speed, you can opt to clean the vents and fans to ensure nothing is blocking the airflow. In the "All Event ID" textbox, include the following ID numbers separated using a comma: Double-click a log to confirm the information. I could be the thermal paste has a "bake out" issue. This way you can avoid problems like overheating and sudden shutdowns. Why is my laptop doing this? Windows is up-to-date. Here are the solutions you can try. Now in my understanding when HDD powers down - the files (read system) is still accessible, where as in SSD scenario - power down SSD crashes the whole system. The supply gets pretty hot. Run your fingers over the sides and bottom of your laptop to check if its overheated. Check the log information to determine the time and reason for the shutdown. I just ran Prime95 for a bit, no problems. Windows 10 has a fast boot/fast startup function, which uses a bit of battery. In this video, our Certified Technician works through the step-by-step process that we would use to fix this shut-off problem. 5 Ways to Find Printers IP Address (All Brands), Fix: System Cannot Find Any Bootable Devices, Ink Cartridge Not Recognized? 4) Click Change settings that are currently unavailable. Some computers can handle temperatures in excess of 80 degrees Celsius. Select [Compatibility] down below the model name. My computer only shuts off when the game i play either gets very high fps or when the scene that the GPU is trying to process (100% power GPU) is too great. There are different reasons why your laptop is acting in such a way. Have you checked if your computer has an overheating problem? 5) On the same pane, make sure to uncheck Turn on fast startup (recommended). What option do you currently have selected ? If possible, please conduct cross-test to replace the CPU, motherboard and power supply device respectively. Windows update can be very sneaky and in my opinion, kind of annoying. These are your RAM, your motherboard, drivers, USB controllers and more. Find all of the equipment and supplies you need in the links below. To find out if your CMOS battery is working or not, you can check your systems date and time settings the next time you turn it on. Yes, I changed that and I also read that this are the recommended steps: 1 - Charge it to 100% and leave it plugged for at least 3 hours This post may contain affiliate links. To configure the laptop to use an external display as the primary monitor, use these steps: Open Settings. You might also be experiencing problems related to windows updates. when I restart the machine it doesn't get past post before shutting off again so obviously the battery is completely drained. I'll check it with a multimeter, just have to go get one. when the estimated remaining battery charge drops down to approximately 40%, give or take 5%, the laptop abruptly turns off. To check if your CPU is compatible with the motherboard, please refer to the compatibility report on MSI official Website. If it does not download automatically, please click here. Unfortunately, Windows Defender may not detect it, so its worth trying another antivirus application such as Avira and Panda. Since the Windows update also downloads drivers for all the essential hardware components such as the monitor, storage, etc., you can only update select components. I'll let MSI know what I found and we'll see how they want to do it. In that case, Id recommend you get your laptop serviced. In my case, this would be driver update for Intel(R) HD Graphics 520 drivers / HP HP EliteBook 840 G3. How to Restart an iPhone 14: A Simple Guide for Quick Troubleshooting, Connect Your Bose Speaker To Your TV In 4 Easy Steps. Save my name, email, and website in this browser for the next time I comment. It is near impossible to upgrade laptop CPUs. 2 days ago it shut down casually watching a video on YouTube, then it tried . Tweet a thanks, Learn to code for free. Also, an outdated BIOS can cause problems shutting down your laptop. Visit our corporate site (opens in new tab). Please check out. (Note: When the PC is running, each of the hardware parts will consume a certain amount of power depends on the power consumption of the device; the stability of the computer is not only affected by the hardware performance, but also by the power supply. Additionally, it is best to see if your device storage is full or not. Donations to freeCodeCamp go toward our education initiatives, and help pay for servers, services, and staff. If it fixes the issue, you should have found and fixed your problem. my msi laptop randomly shuts down when i play league of legends (but when i plug it and turn on performance mode and play its good but still there is noise) and doesnt want to start till i plug it it does that when i open the game with the laptop not pluged charging model is gf 63 9sc can someone please explain whats happening + it also started Remove them and see if the problem goes away, then add them back in one by one. Click on System. I monitored temps and logged them using GPU-Z. If you already have one installed, update it and then run a full scan. All the latest news, reviews, and guides for Windows and Xbox diehards. However, it may be that youre running a program thats too demanding for your device. In this case, we suggest going to your control panel and removing an update. But sometimes you can fire up your [read more]. Unless you can link these logs to another system component error log, it would be difficult to identify what exactly forced the unexpected shutdown. Press Esc to cancel. Windows will automatically look for, download, and install the latest updates on your OS and drivers. 5 8 Therefore, we hope that one of the reasons weve given here applies to you and that the solutions weve given you work for you. The graphics card powers your visuals, and having an issue there can cause problems beyond flickering screens and the computer could shut off to protect itself from incorrect communications. Do Private Sessions Affect Spotify Wrapped? And I make 3. Technize supported by its audience. However, if you do not hear or feel your fans at all, it is advisable to take it to a professional and have them repair the fans. The Gadget BuyerC/O RockTide Media, LLC4441 Six Forks Road, Suite 106-205Raleigh, NC 27609, The Gadget Buyer | 4441 Six Forks Road, Suite 106-205, Raleigh NC 27609 | (919) 526-0419 | 2023 The Gadget Buyer | Tech Advice. If you can't cope with the hassle of updating drivers one by one, check online for services that let you search for the outdated driver on your PC and update them automatically. Adaptive or Max performance ? This causes your computer to produce heat faster than the fan can dissipate it. Regardless of the reason, Windows 11 (in addition to Windows 10) includes tools that allow you to check the date, time, and reason the system shut down or restarted unexpectedly using the Event Viewer or querying the event logs with PowerShell and Command Prompt. So lets jump ahead and find out how to fix your laptop that keeps shutting off randomly. Step 1: Press the WIN key on your keyboard and search for "windows security". If the date and time are not correct, it means your BIOS is resetting to the default settings and displaying factory set time and date. 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However, if youre a techie, you can go the long way and open your laptop to clean it. Please delete unnecessary files or move the files to an external storage device if your storage is full. Try downloading a free antivirus program like Malwarebytes and scan for the problem. He's been covering tech tutorials, hardware reviews, and more as a professional writer for over seven years now and it doesn't look like he'll be stopping anytime soon! #1. We have other methods. The first search result should be Windows Security. There are two ways to update drivers: manually and automatically. Step 8: Install the driver and restart your PC. Ran the FurMark test on battery, the laptop won't ramp up the clocks on the card so I don't think it's too accurate of a test. You may not need to buy or download a new one and install it if you have Windows Security, as it also does the job pretty well. For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources: A refreshed design in Windows 11 enables you to do what you want effortlessly and safely, with biometric logins for encrypted authentication and advanced antivirus defenses. In addition, if youre confident with your computer skills, you can disassemble your laptop and clean your fan. And the last step is to cross testing the parts and peripherals to see whether the hardware works normally. Type in your model on the top right corners search bar of MSI official website, hit [Enter] to find the matching result. How long is this running, and when it does shut off is it a more demanding part of the game when it happens? His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. Did it a couple a more times. Overheating could be due to damaged or underperforming fans, poor ventilation, dust, and inadequate power supply. Laptops that can be hibernated often have it enabled by default. Check each log description to determine the time and reason for the shutdown. I got 19.5V. When u go to advance power options - there is option at the top for time to switch off Disc while its idling. Make sure the PC is assembled correctly, please refer to the product manual on MSI website (For example, CPU installation, RAM Memory , connect the front panel header, install graphic cards, connect ATX power connector, connect power supply and so on) Visit MSI official website . Haven't seen it above 98% in a while. If your CPU is not listed on the compatibility report, that means it has not passed MSIs recommended requirements, we suggest to use the compatible CPU models to receive the best experience. To check the Event Viewer logs and determine why the device was shut down or restarted on Windows 11, use these steps: Once you complete the steps, the information will allow you to determine the time and the possible reason (such as Blue Screen of Death, crash, unexpected power loss, etc.) After downloading, run and install the .msi then Restart. Hey, I've recently started having an issue where my PC just randomly shuts down (like a power cut but not, very sudden). Although its a frustrating experience, we all expect a near perfect experience or performance with our laptops. Step 2: Switch to the Virus & Threat Protection tab on the left. The missing or outdated device drivers (such as your motherboard driver) can cause your laptop randomly turning off itself. All drivers are up-to-date. 2) Click Power Options. Answered! You are using an out of date browser. 4) After updating, restart your computer to take effect. While it might not be easy to tell if hardware issues inside your MSI laptop are the culprit, it is worth opening it up and verifying that there isnt anything obviously loose. That would also reduce the power consumption and the stress on the mosfets . The first, and easiest, is to allow for proper ventilation on your laptop, including checking cooling fan ports and other external components for debris and dust and potentially getting a laptop stand that allows any bottom ports to get airflow. Therefore, you should have your laptop checked by experienced laptop repair companies or the manufacturers service centers. Chris Martin is a professional tech writer. Answered! So run a virus scan across your entire Windows system. You can use any genuine antivirus software from the market, such as Avast, AVG, or Kaspersky. Ensuring your processor fan is clear of obstructions can reduce the chances of shut offs because of overheating. #1 msi laptop shuts off immediately when I unplug it. The most common problems are related to system BIOS, which involves updating some system software. Find out [Quick Start] on the first page in the manual, it would offer the pictures for assembling the PC, and some video tutorial of how to install the components for your reference. Step 4: Choose Full scan and click Scan now. Manually update drivers: you can update your device drivers manually by going to the manufacturers website, and searching for the most recent correct driver for each. Why Wont My JBL Headphones Connect to My iPhone? You can take your laptop to the manufacturers service centers or repair shops to have it serviced and cleaned. An easier way to check for the hardware problem would be to go into Device Manager and check some of the hardware components on your laptop. Have you encountered the infamous blue screen of death while using your laptop lately? However, you may need to know these details to determine if an issue needs attention. Typically when I launch WoW. It might be the same case with you, and a virus or malware makes your laptop randomly turn off. If your suspicions turn out to be true, you can opt to change these parts if possible. After you turn it back on , does the fan run at full speed when booting up ? There are a few solutions to computer overheating problems. You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. In the event that none of our advice works, ask MSI For help- especially if you are under warranty. Heres how it works. Even though hibernation speeds up the startup process, you can see it causing various problems on your laptop and even randomly turns it off. P.S: This could take many hours, so be patient with it. If you're a Windows user, you've probably had your PC randomly shut down. My problem is that when I shut down the device and turn it on, (fully charged or not it doesn't matter) battery drains about 2-3% on average (in about 15h) sometimes a bit more, or less.