These params will be URL-encoded and appended to the URL when making the request. Coach your reps for success and win more deals with call recording software from Gong. Salesforce Essentials Smaller businesses have unique needs. Enter here the ID of the object that was engaged as designated in the reporting system. For Patent and Trademark Legal Notices, pleaseclick here. More time to work on other things. Select which campaign to add lead. Record live sessions within the Digideck platform and sync with your Gong account. Gongs pricing depends on a few factors specific to your team, so well need to get in touch to give you accurate pricing info. That's right. Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc. Gong unlocks reality to help people and companies reach their full potential. Map personal data and automate DSRs to build trust and eliminate risk. Step 3: Choose a resulting action from the other app. In each account, Gong associates each call with a single opportunity. ", "The Gong app is a welcome addition to AppExchange, as they power digital transformation for customers by empowering teams to take advantage of customer interactions," said Woodson Martin, GM of Salesforce AppExchange. FoundHQ will match you with a handpicked Salesforce Consultant that knows everything there is to know about integrating Salesforce and Gong. How are they reacting to new pricing, messaging, or feature rollout? Each rep has different strengths and opportunities, and Gongs AI pinpoints exactly what each rep needs to do to improve their performance and close more deals. Lorem ipsum dolor sit amet, consectetur con clavi adipiscing elit. This allows companies to take advantage of the best features of both platforms and get the most out of their investment. Guarantee success when rolling out new initiatives. Get data-driven recommendations and share every winning play discovery, competitive deal, closing with your team. 1 Grand Canal Street Upper If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. Gong passed the security review conducted by the Salesforce security team to be publicly listed on the AppExchange, San Francisco Office Captured call data gives you total visibility into deals. Ensure no customer pain goes unnoticed. Heres how: Take sales rep behavior (talk ratio, number of calls, etc.) By signing up, you agree to Zapier's .css-1c67wam-Link[class][class][class][class][class]{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-color:currentColor;outline:1px solid transparent;}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-weight='inherit']{font-weight:inherit;}.css-1c67wam-Link[class][class][class][class][class][data-weight='normal']{font-weight:400;}.css-1c67wam-Link[class][class][class][class][class][data-weight='bold']{font-weight:700;}terms of service and privacy policy. Finds a record of a Salesforce object using a Salesforce Object Query (SOQL) WHERE clause. It's important to keep in mind that the Gong Salesforce integration is more of a business process challenge than a technical challenge. The original id of the event as designated in the reporting system. Get a demo and discover how 3,500 + raving fans use Gong to add horsepower to their engine. Valid until Jun 2024, SOC 2 Type 2 is an assessment of Gongs security safeguards for protecting customer data, PCI compliant mechanism (SAQ-D) to ingest calls from external telephony systems, Product details about exporting and deleting data, Gong audio prompt or Zoom consent features. 201 Spear St. 13th Floor, What are customers saying? If you're routinely grabbing responses from Gravity Forms and pasting them into Salesforce as custom objects, stop. Heres what they had to say: Yep, you read that right. Transform your organization with an accurate understanding of customer interactions to increase revenue efficiency and improve decision-making. is updated. Click Allow to authorize Gong to access Salesforce. Salesforce Essentials allows you to manage every customer conversation from anywhere. It automatically starts recording meetings across telephony systems and webconfering, transcribes speech to text, and analyzes with AI. Call more accurate forecasts with reality, Built for the largest and most complex GTM teams, Enterprise collaboration that works for you, Experience a one of a kind world to learn, engage and influence, Build your skillset and learn best practices, Game changing strategies to unlock reality, Data-driven posts for growth-minded execs. ", "I lost money trying to use this application, I mistakenly attempted to deal with their customer service which was was absolutely horrendous. If using the Search, click "Refresh Fields" below to update the available input fields. Ramat Gan 52522, EMEA Office is created. In addition to helping identify bottleneck in the process and finding ways to speed up deal stages, Gong's advanced analytics capabilities can help to spot trends and issues, enabling companies to make more informed decisions about their sales strategies and replicate the tactics that are working. If you want to use Gong for Salesforce in Salesforce, you can manage installation and settings in the Export to Salesforce area. Audio prompt. Supercharge your customer success strategy with the tools you use daily. Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism. Gong first launched the app in Beta in 2020 and since thenthe app has grown in popularity currently more than 1,000 companies and 80,000 individuals use it worldwide. 1 Grand Canal Street Upper Get a demo to see how Gong can help. Automatically add that competitor name to a Salesforce opportunity record. Its missing key intelligence, critical data Gongs conversation data!Gong for Salesforce enriches Salesforce data withRevenue Intelligence, providing necessary (crucial!) Here are a couple of them. Create a new record or update an existing record in your app. 40 Tuval Street Ive tried a few and none have the search functionality, topic analysis, and ease-of-use that this tool does. Step 4: Select the data you want to send from one app to the other. The integration includes nine (9!) Optionally create a record if not found. Imported users will appear on the Team Members page. Bad bad. Push engagement events into Gong when content is viewed by an external participant (for example, a contract was viewed by the prospect). Suite 04W101 Gongs call recording solution is designed for business: Whether it be data retention or recording consent weve got your back. 756 West Peachtree Street Northwest, What sets top performers apart? Command-line interface that simplifies development and build automation. Gong automatically logs activity in Salesforce. Enhance Salesforce with Code | PDF. How to connect Gong + Salesforce Zapier lets you send info between Gong and Salesforce automaticallyno code required. Yes, it is possible to integrate Gong with Salesforce. For more information about managing users in Salesforce, refer to Salesforce documentation. ; In the Document Folders section, select a folder to view all the documents contained in that folder. Information Security Management System (ISMS), Privacy Information Management System (PIMS), The Payment Card Industry Data Security Standard. The decision maker hasnt engaged in weeks (plural)? Gong then automatically records both the audio and video of your conversations, or gets recordings from your or VOIP/Phone provider for analysis. Triggers when a new outbound message is received in Salesforce. Can contain HTML and will be cleaned when it is presented. Push engagement events into Gong when a content is engaged by an external participant (for example, a contract was signed by the prospect). Triggers when a record of the specified Salesforce object (ie. Thats where youll see which actions are needed. Gong uses AI to turn your sales call recordings into a goldmine of actionable insights for your business and helps you double down where it works. Compliance is a big deal. Yes, there are many different ways that you can choose from to integrate Salesforce with various applications. Companies can automatically record, transcribe, and analyze all their customer interactions, including phone calls, emails, and chat sessions in order to get full visibility into what drives specific outcomes throughout the sales process. San Francisco Office [Learn how to connect Salesforce to Gong] (https://help.gong.io/hc/en-us/articles/360037998092-Connect-Salesforce-to-Gong). Automatically record and log calls in Salesforce with the Gong for Salesforce integration. Gongs AI beats the competition. Pick which type of object you want to search for. What sets top performers apart? Please add the number of event properties you want to add (5 max). Atlanta, GA 30308, Israel Office Copyright 2023 Gong.io Inc. All rights reserved. Some countries and US states require that both parties on a call must be notified that the call is being recorded. Updates an existing contact in Salesforce. San Francisco Office 201 Spear St. 13th Floor, San Francisco, CA 94105. Use Domos Gong Connector to get real-time insights into your sales conversations. Gong has implemented measures to ensure you remain GDPR compliant. Pick which type of object you want to watch for updated records of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Track when competitors come up in sales call recordings and which deals are impacted to capture the lions share of your market. Triggers when a record of the specified Salesforce object (ie. ", Hide Sales Enablement Software Features -, Show Sales Enablement Software Features +, Bigtincan Engagement Hub vs Salesforce Sales Cloud. Zapier checks for new data every 15 min on the Free plan, Find existing data in your app, or create a new record if no data is found, https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm. This is an advanced action which makes a raw HTTP request that includes this integration's authentication. The fastest-growing sales intelligence and engagement platform. Chicago, IL 60607, Atlanta Office Gong for Salesforceallows customers to push key data fields from Gong into Salesforce. record rate of all calls captured by Gong, ISO 27001 globally recognized, standards-based approach to security. Michael Jordan rewatched every game. Get a demo to see how Gong can help. For Patent and Trademark Legal Notices, pleaseclick here. Gong for Salesforce app Gong for Salesforce app can be installed in your Salesforce instance through read-write API integration. Suite 04A-105 Whats the #1 cause of failed CPQ projects according to SteelBrick's Founder? Enter here the ID of the object that was engaged as designated in the reporting system. Specifies whether this file is available to all users, internal users, or shared users. The usability and interface makes it easy to connect with Salesforce: no need to spend time looking for specific calls when they are already linked to an account. Salesforce is a leading enterprise customer relationship manager (CRM) application. Critical meeting data such as the title of the meeting, important keywords (trackers), meeting recording, and internal and external attendee details are captured within the Activity. 201 Spear St. 13th Floor, Catch risk early on When a recorded team member connects to a call, they will see the Gong recorder as a participant. Contact, Deal, To-do, etc.). Salesforce is super-powerful, but on its own holds data that does not tell the full customer story. Gong provides crystal clear sales call recording andsales analytics, and even offers suggestions based on AI analysis of best practices. Gong records your teams sales calls on web conferencing and phone and analyzes them with AI. Manager of the year over here? For example, you add an object-specific action on the Account object that creates . The insights that Gong shows during the forecasting make it stand apart from similar . Truly understand your pipeline. When you capture call data, you capture deal clarity. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Top companies trust Zapier to automate work and free up time. These include: Salesforce, Hubspot,Zoom,Cisco Webex, and more. San Francisco, CA 94105, Chicago Office Gong has become the foundation of our business model for knowledge sharing. Choose an Action Automatically do this! Use Custom Value to select a record from a previous step. In addition, the integration between Gong and Salesforce is designed to be highly customizable, so that companies can choose which data is shared between the two tools and how it is used. Gong for Salesforce has saved me countless hours of typing up notes and logging calls. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business's unique needs. For sales leaders: identify risk in your pipeline and allows teams to act preemptively to save deals before its too late with call recording for business. 40 Tuval Street Adds an existing lead to an existing campaign. 756 West Peachtree Street Northwest, Contact, Lead, Opportunity, etc.). Gong provides solutions to meet your compliance requirements. Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. While you can't control whether prospects respond to your selling point, you can control when you reach out to them. Zapier will pass this along raw. It takes less than 2 hours to connect Gong to all your companys systems, and its all automatic from there. Gong integrates with all the pieces of your sales teams tech stack (call recording VOIP, CRM software, web conferencing software, dialers, email). "Free" is not free; using a free approach costs the time and effort required in: Gong imports Salesforce data from 5 objects: Yes. I have used call recording software before, but the transcript is a game changer. Under Salesforce connection, select Connect and login to your Salesforce Account. Replicate winning behaviors. Our app also includes 9 out-of-the box reports and 2 dashboards to showcase whats possible and get customers started down this path. from 8 AM - 9 PM ET. Processes may vary depending on what app you wish to integrate with Salesforce. Finds a record of a specified Salesforce object by a field and value you choose (with line-item support). 1 Grand Canal Street Upper We do not store credentials, just the OAuth token. We will match you with 2 Salesforce Freelancers and schedule an intro call. Find out where each rep can improve and drive faster onboarding and higher quota attainment across your team. 201 Spear St. 13th Floor, Adds an existing contact to an existing campaign. Get a demo to see how Gong can help. By signing up, you agree to Zapier's terms of service and privacy policy. Ireland. If you don't want to add any content properties, please enter 0. You can automate the process instead. A given delimiter that will be used to process and split a list of Email Addresses. Team members send invitees the link to this page instead of the conferencing providers link. The ability to listen back on important calls. Participants hear the prompt when they join the call, telling them that the call is being recorded. 39th Floor The name of the action event like "Contract Signed" or "File Downloaded". These tools are relatively easy to connect and designed for a simple setup via theirAPIs; however, extracting the most value from Gong means that you have a clear strategy on how you will use the insights collected to inform on your sales activities and playbook development. trademarks held by their respective owners. San Francisco, CA 94105, Chicago Office . Click here to view our full list of integrations. Enter here the ID of the object that was viewed, as designated in the reporting system. Optional workspace identifier. 167 North Green Street, Compare Gong vs. Salesforce using this comparison chart. Action API provides APEX, SOAP, and REST interfaces that let you add quick actions to Salesforce applications. In fact, Gongs Deal Board also spots them for you. GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to. Top companies trust Zapier to automate work and free up time. Yes! Gong shows you every deal in context, and lets you dig into a known risk in just three clicks. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Suite 04A-105 Insights and analytics based on customer interactions, The ability to search and access data on historical customer interactions across all channels and deal stages, Make sure you have API access enabled on your. API docs for Salesforce are located here https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm. Perhaps you're constantly working through a queue of qualified leads, but there's a lag between when a prospect expresses interest and when Gong has helped thousands of sales pros have better sales conversations every day. Gong automatically captures all customer interactions and analyzes that information to identify deal risk, surface coaching opportunities, and provide guidance on next steps for reps and go-to-market leaders. Seeing every customer interaction in a deal means you spot crucial gaps. Our customers benefit from a shared main framework, while maintaining privacy. Grand Canal House, Pick which type of object you want to watch for changes on. Zapier moves info between your web apps automatically, so you can focus on your most important work. Step 4: Select the data you want to send from one app to the other. For Patent and Trademark Legal Notices, pleaseclick here. Heres how it works. Import conversations and track activity in accounts, opportunities, contacts and leads in Salesforce with call recording from Gong. Gong can show you which deals are on track to close (and which deals are slipping). Note: this customization is not limited to our Salesforce integration. You can see Gong insights in context with your CRM stages. See information from transactions in your DealHub DealRooms right in you Gong activity timeline.